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Terms & Conditions

These Conditions of Sale are for the purchase of products made remotely via computer network at www.dndstore.net, belonging to Biancone snc, Via fedele romani, 30 - 64039 fraz. Val Vomano - Penna Sant'Andrea (TE) – ITALIA. Each purchase transaction will be governed by the provisions of LD. 185/99, LD. 206/05; the information for the conclusion of the contract will be submitted art. 12 of Legislative Decree. 70/03 and, as regards the protection of confidentiality, will be submitted to the rules under LD. 196/03.


Personal Data Processing

Biancone Snc. pursuant to art. 13 of Legislative Decree 196/2003 states that the data personal and fiscal acquired verbally in reference to the business relationship founded, provided directly by the interested parties, or otherwise acquired as part of the company, will be handled in compliance with the above legislation including the confidentiality requirements provided by these. In relation to these rights may be exercised under Article 7 LD. 196/2003.


Mode of Payment

On the site dndtore.net are accepted methods of payment set out in the completion phase purchase:

CREDIT CARD / PAYPAL: Payment by Paypal secure transaction. All major credit cards are accepted: Visa, Visa Electron, Postepay, Mastercard, American Express. Paying with Paypal you do not have additional costs of sending money and the order will be processed immediately.

BANK TRANSFER: Payment by bank transfer to IBAN indicated during checkout. The order will be processed only after verifying the payment from the buyer. And 'recommended that the customer sends an email or other communication of the payment order to accelerate your order fulfillment.


Mode of Shipment

Shipping to Italy by courier choose by Biancone Snc, among the following: Bartolini, GLS, TNT, Palletways, DHL o altro. Shipping is free for Italy excluding the islands of Sardinia and Sicily. For these regions free shipping leads to an increase of € 60 + VAT. 

Delivery to the floor and / or delivery with tail lift must be requested.

For shipments to Europe, or any other country outside Italy, the shipping cost will be determined by application by email to info@dndstore.net.

For shipments outside Italy, the customer can complete the order online even without the shipping quote that will be provided in a second step.


Delivery time

Delivery times vary depending on product availability. And 'welcome before verify the availability of the product with an email address to ordini@dndstore.net. Depending on availability the delivery of goods occurs on average in 25 days for Italy.

Whatever the case will be communicated to the customer shipping times indicative. Once confirmed, will be announced the despatch of the product through email or phone.

Biancone Snc can never be held responsible for late or non delivery for causes that depend on the carrier as a result of force majeure or unforeseeable circumstances.


Right of Withdrawal

The right of withdrawal is regulated by law if the customer-consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a VAT number ) has the right to rescind the purchase contract for any reason. To exercise this right, the customer must send a notice within 10 working days with effect from the date of delivery of the goods. Such notice shall be sent by e-mail to: ordini@dndstore.net requesting confirmation of receipt or by registered RR addressed to: Biancone snc, Via fedele romani, 30 - 64039 fraz. Val Vomano - Penna Sant'Andrea (TE)


Mode of Withdrawal

The right of withdrawal is subject to the following conditions: The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.); to limit damage to the original package, we recommend, when possible, to put it in another box. It should be avoided in all cases the attachment of labels or tape directly on the packaging of the product; The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer; Dndstore not responsible in any way for damage or theft / loss of goods returned by uninsured shipments


Manufacturer Warranty

All products sold by www.dndstore.net are covered by manufacturer's standard warranty and the 24-month warranty for defects, according to DL 24/02. To use the warranty, the customer will keep the invoice (or DDT) that will receive with a goods ordered. The customer with the acceptance of the purchase contract states that it takes note of the methods of assistance in force at the time of the appeal in Care Warranty.

The manufacturer's standard warranty is provided as explained in the documentation included in the packaging. The guarantee of 24 months in accordance with Decree 24/02 applies to products that present a lack of conformity, provided that the product is used correctly, respecting its intended use and as provided in the technical documentation.

This guarantee is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT). If sales to business or profession (subject VAT), the warranty period of 12 months in accordance with Decree 24/02. In case of lack of conformity, www.dndstore.net provides, the restoration of conformity 'by repair / replacement or reduction of price, until the termination of the contract.

In the event that, www.dndstore.net is unable to make its customers a product warranty (repaired or replaced), www.dndstore.net will proceed at its own discretion to refund the amount paid by voucher for the same value, or to the replacement with a product with equal or superior characteristics. If as a result of intervention by a 'workshop, the defect does not result in a lack of compliance' in accordance with Decree 24/02, the customer will be charged for any costs of verification and recovery, as well as the transportation costs that may be incurred by www.dndstore.net.


Redelivery of Goods

The mode of delivery of the goods, once the customer-consumer has decided to exercise the right of withdrawal (8 days), are:

     Without prejudice to any repair costs for damage to the original, we will refund the customer the full amount paid, within 14 days of return of goods, by transfer of the amount charged to the credit card or by bank transfer . In the latter case, the Buyer shall promptly provide to the bank on which to obtain reimbursement (IBAN).

When claim of withdrawal: The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in the following cases:

     Using any part of the property and any supplies;
     The lack of external and / or internal packaging;
     The absence of product components (accessories, cables, manuals, parts, ...);
     Damage to the product for reasons other than transportation;
     In the case above, we will return to sender the property purchased by charging the same shipping costs; Warranty As for the warranty of the purchased text is only the manufacturer's warranty.


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Special offers

Biancone snc - Everything for the home at factory prices

In addition to the heating sector we have all the household appliances at factory prices. Contact us for more info at +39 339 2471609 or at   ordini@dndstore.net


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DND STORE - Biancone Snc - Via Fedele Romani 30, Val Vomano - 64039 Penna Sant'Andrea (TE) - P.iva 00870460672